COVID-19 RESPONSE

We understand our guests may have questions about their visit to KIA Victoria.

As an essential service, we are proactively taking steps to ensure the safety of our guests and staff in response to the Novel Coronavirus (COVID-19). Please be assured that this is our top priority: we are committed to providing a safe environment for all.

While our hours have changed and how we do business has changed, we are open for both New and Used Sales as well as Parts and Service in compliance with the Provincial Government’s essential services guidelines. If you still have questions after reading below, please contact us directly. We are happy to help or provide alternate measures to ensure your satisfaction.

The staff at KIA Victoria are working hard throughout the current global crisis to keep our KIA Family safe. The situation is rapidly changing, and we are closely following the guidelines of the public health authorities as well as the Provincial and Federal Governments.

First and foremost, as per federal and provincial mandates, please stay home if you or a family member is sick or has recently travelled outside of Canada. Please contact us by phone or email and we will be happy to assist you remotely.

NO-CONTACT SERVICE PROCESS

While our main priority is to keep our staff and clients safe, we continue to be passionate about ensuring vehicle safety. Understanding this, we have developed processes that allow for service interactions that guard our safety as well as your own.

The service and parts department is open. We are following recommendations from Provincial and Federal Health Authorities: we use use a strict hourly sanitization schedule, and have installed plexiglass barriers and physical floor markers to ensure full compliance with social distancing recommendations.

However, for those who prefer, we have developed a No-Contact Service Process, where you don't even need to step foot in the dealership.

For more information on servicing your vehicle at KIA Victoria through our no-contact service process, click the link below.

ONLINE SALES PROGRAM

While we understand that buying a vehicle may not be a priority for most people right now, it is a necessity for some. Understanding this, we have developed processes that allow for safer sales interactions.

The dealership is open, is using a strict hourly sanitization schedule, has clearly defined protocol and physical indicators for social distancing, and is following recommendations from Provincial and Federal Health Authorities.

However, for those who prefer, we offering a new ONLINE NO-CONACT SALES PROCESS to minimize social interaction during these difficult times. Click the link for more information.

FINANCIAL ASSISTANCE

We recognize that these are tough economic times for many people in Greater Victoria. KIA Canada has taken immediate, decisive action to help its lease, loan, and service customers that are facing hardship as a result of the COVID-19 outbreak.

If you are experiencing financial hardship because of COVID-19, and you are in a lease or finance contract, we may be able to help.

If you have been impacted by COVID-19 and your vehicle requires servicing, we have a few options that may make it easier to have your vehicle serviced or repaired.

SAFETY AROUND THE DEALERSHIP

Safety is KIA Victoria’s top priority: we are committed to providing a safe environment for all.

Our dealership facilities have always been given a full clean nightly, and a light clean throughout the day. In response to the COVID-19 pandemic, KIA Victoria has taken precautionary measures to greatly expand and increase the frequency of our dealership sanitization. We have also installed rigorous social distancing measures through the facility to ensure everyone's safety at all times. 

For detailed information on our stringent cleaning and sanitization, our rigorous social distancing measures, or for preventative tips during your visit, please click the link below.

SENIORS

We are offering early morning service and sales appointments to seniors and those particularly susceptible to the virus. The main benefit is that the dealership will be freshly sanitized by our evening cleaning crew, most of our staff will not yet be there, and customer volume is minimal. Please contact the dealership at 250-360-1111 to arrange.

COMMUNITY HELP

We believe kindness always wins.

Since taking over Graham Kia in October 2019, our mandate at has been to help our community in every way we can. Right now, we find ourselves in a position where business is very much affected by the crisis. And so, with many cars begging for a trip off the lot, and many hands with little to do, we have been giving back as best we can during this unprecedented time.

Firstly, we have partnered with the Mustard Seed to serve those most in need. For the month of April, service centre customers can donate $5 on their service invoice and KIA Victoria will match it. Those who bring in non-perishable food for the Mustard Seed will receive $5 off their service bill. Not in need of a service this month? Anyone wishing to contribute can drop off food or donations at the dealership. We are also willing to pick up donations around Victoria for those who can’t leave home but would still like to contribute.

Secondly, Kia Victoria staff are picking up groceries and prescriptions for people who aren’t able to be out and about, such as those with compromised immune systems, seniors, or health care workers.

To donate or to ask for a grocery or prescription delivery, please contact the dealership at 250-360-1111. If we can be of any assistance during this time, please do not hesitate to ask.

For more information on this and our on-going charity work, see our Heart and Soul Community Giving Campaign page.

 

CONCLUSION

KIA Victoria is closely monitoring the evolving situation with respect to the COVID-19 pandemic. We are continuing to follow the advice of the Provincial Public Health Authority as well as both the Government of Canada and Government of BC.

Please be assured that the health and safety of our KIA family are our main priority. It is a responsibility that we take very seriously.

Warmest regards,

The KIA Victoria Team