SALES DEPARTMENT:

We are offering the following measures to minimize social interaction during these difficult times:

• If you would prefer not to come into the dealership, we will take the test drive to you.  One of our staff will bring the vehicle that you are interested in, to your house or work.  Afterward, we can complete most of the transaction either online or by phone.  Once everything has been finalized, we can arrange for the paperwork to be dropped off for signing.
• If you do come into the dealership, we will ensure that the vehicle you are wanting to test drive is sanitized prior to driving.  Again, we will take all precautions to minimize any risk.

SERVICE DEPARTMENT: 

If you are concerned with coming into the dealership you have three options:

• While we’ll miss seeing your friendly face around here, as an added benefit to customers, we are offering an EASY SERVICE program. You can simply complete one of our night drop envelopes located on the outside of our dealership, lock your vehicle, put the keys into the envelope, and put the envelope into the secured lockbox.  We will contact you by phone, service your car with technicians wearing gloves at all times, wipe down the steering wheel and shifter, and leave your car on our lot for pick up.  Just call us prior to pick up.
• We are offering early morning service appointments to seniors and those particularly susceptible to the virus. The main benefit is that the dealership will be freshly sanitized by our evening cleaning crew, and customer volume is minimal.
• If you live within 10 km of the dealership and you would prefer to have us pick up your car we can pick your vehicle up for servicing and return it afterward.

ECONOMIC ISSUES

We also recognize that these are tough economic times for many people in Greater Victoria.  We have implemented the following measures to try to help.

• If your vehicle requires servicing, we have a few deferred payment options that may make it easier to have your vehicle serviced or repaired and allow you to spread out the cost involved.
• If you are having difficulty making your monthly payments, contact one of our Finance Specialists and we will try to help by contacting your lender and requesting a payment extension.

How can you protect yourself?

Human Coronaviruses cause infections of the nose, throat and lungs. They are  most commonly spread from an infected person through:

• respiratory droplets generated when you cough or sneeze
• close, prolonged personal contact, such as touching or shaking hands
• touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

We encourage all guests and staff to engage in  preventative measures.

More information is available here from Health Canada

• Carry your own hand sanitizers or disinfectant wipes
• Wash your hands in our sanitized restrooms with soap and water for at least 20 seconds
• Avoid touching your eyes, nose, or mouth
• Please stay home if you are sick
• When coughing or sneezing

1) Cover your mouth and nose with your arm or tissues to reduce the spread of germs

2) Immediately dispose of any tissues you have used into the garbage and wash your hands