Return and Exchange Policy

We believe buying a vehicle should be stress-free.

What’s not to love about driving home a brand-new or new-to-you car? We can’t think of anything! We’re confident that you’ll love your ride from Kia Victoria, but we also know that sometimes things just don’t work out. That’s why we give you 72-hour Returns and 14-Day Exchanges.

There’s absolutely no pressure.

It’s just some of the many ways that Kia Victoria goes above and beyond for every customer.

72-Hour Return Policy

Welcome to a stress-free car buying experience. If for any reason you’re not completely satisfied with your new or used vehicle, or your situation changes, just bring the vehicle back for a full refund within 72 hours. It’s that simple.

Refund must be completed within 72-hours or 100 kms - whichever comes first - from time of purchase.

14-Day Exchange Program

We guarantee you’ll like your new or used vehicle. But if for whatever reason things don’t work out, we’ll gladly exchange it for any in-stock vehicle within 14 days.

Exchange must be completed within 14-days or 500 kilometres - whichever comes first - from the date of purchase for any other in-stock vehicle.

Our Other Guarantees

At Kia Victoria we go to great lengths to make the car-buying process as simple as possible for our customers. Here’s a few more reasons how we go above and beyond to remove the worry from buying a car.


Best Price Guarantee

Our Best Price Guarantee is the assurance that we will always give you the absolute best price on all our used vehicles up front. No stress, no haggling.

Does anyone really like the stress of negotiating down the price of a car? We sure don’t – so we took that all away. This is how it works: we don’t artificially inflate our price just so you can negotiate it down. We start at our best price, which is based on fair market value using current market valuation. No haggling needed, and everyone gets the same fair price.

How do we do it? Fair market value is based on the selling price of identical used vehicles in similar markets, utilizing technology and careful frequent research to give you the best and most transparent current price. Our prices are updated regularly and change with the market.

So, shop around. Put some time in researching similar cars. Ask your friends. In fact, we encourage it. We know you’ll be back.

Trade-In Price Guarantee

We pride ourselves on being transparent, open, and honest. If you’re looking to sell us your old vehicle or trade it in on a new one, you need the straight facts to make a proper decision.

When you have us value your car, we provide you with an itemized written offer for your trade-in, detailing exactly how we came to that number. The number will be the same whether you want to buy a car from us or simply want to sell it to us. The amount will not change.

"The Basics" Guarantee

We strive to take the stress out of a used vehicle purchase by working hard to ensure our customers are completely satisfied.

We sell great pre-owned vehicles, so we gladly back them up with our unbeatable “The Basics” Guarantee. We guarantee you won’t need to replace tires, breaks, bulbs, and wiper blades within the first 6 months or 5,000 kms - whichever comes first - from the date of purchase.

Limited 90-Day Warranty

We stand behind every car we sell by offering a Limited 90-Day Warranty on our used vehicles that do not have an existing manufacturer warranty. This includes three months or 5,000 kilometres (whichever comes first) of limited coverage on your purchase. That's standard.

We believe so strongly in a good warranty that we also offer a $600 credit towards the purchase of an extended warranty, if you need more coverage. That’s gives you $600 off any extended warranty purchased through Kia Victoria.

Let's make this easy.

For complete return and exchange policy details, please contact your sales team member or one of our Sales Managers at 250-360-1111.